OMTEX CLASSES: Sample Apology Letter (Business)

Sample Apology Letter (Business)

5868 Maple Wood Street 
Fairfield, PA 37626

November 29, 2004

Mr. Joseph Bicman 
358 Noncook Road
John's Town, PA 57323

Dear Mr. Bicman:

I apologize for the mix-up of order #: 26429782. We have just implemented a new packaging system that still has a few bugs that still needs to be worked out, but we did fix your order and sent it out this morning. For your trouble, we have enclosed a $25 gift certificate which can be used at any of our stores. Once again I would like to apologize for the mix-up in your order and any inconveniences this may have caused you. 


Scott Mahoney
Customer Service Manager