Formal Complaint Letter to Transport Manager: Irregular Bus Service (Solved)

Are you preparing for your Class 10 or Class 12 English Board Exams? Writing a formal complaint letter to a public utility department is a standard question in the Writing Skills section. Today, we are looking at the 17th highly expected topic from our Top 20 list: a Formal complaint letter to the Transport Manager regarding the highly irregular public bus service in your locality. Below is a cleanly formatted and fully solved example to help you secure a perfect score!

Exam Tip 💡: To make your letter stand out to the examiner and score maximum marks in "Content", name the specific transport authority in your state (for example, TNSTC - Tamil Nadu State Transport Corporation). Also, specifically mention the peak hours (8 AM - 10 AM) when the irregularity causes the most trouble for students and office-goers.

Question: Complaint Letter Regarding Irregular Bus Service

You are Santhosh/Sandhya, a resident of 15, South Main Street, Vallioor. Write a formal letter to the Transport Manager of the local bus depot complaining about the highly irregular public bus service in your locality and the hardships faced by daily commuters.

Sample Solution:

15, South Main Street,
Vallioor,
Tirunelveli - 627117.

Date: November 6, 2026

To,
The Transport Manager,
TNSTC Bus Depot,
Vallioor Branch,
Tirunelveli - 627117.

Subject: Complaint regarding highly irregular public bus service in Vallioor.

Respected Sir/Madam,

I am writing this letter on behalf of the residents and daily commuters of Vallioor to bring to your kind attention the severe hardships we are facing due to the highly irregular and unpredictable public bus service in our locality.

Over the past month, the frequency of town buses connecting our area to the main city has drastically reduced. The buses rarely stick to their scheduled timings. This irregularity is causing immense trouble, especially during the morning peak hours (8:00 AM to 10:00 AM) and evening hours (4:00 PM to 6:00 PM). As a result, school and college-going students are frequently arriving late to their educational institutions, and office-goers are facing severe delays in reaching their workplaces. Furthermore, when a bus finally arrives after hours of waiting, it is dangerously overcrowded, forcing passengers to travel on the footboards and risking their lives.

Since the majority of the residents in this area rely heavily on public transport for their daily commute, I earnestly request you to look into this matter immediately. We urge you to take necessary steps to regularize the bus timings and deploy additional buses on this route during the peak hours to ensure the safety and convenience of the public.

Looking forward to your prompt and positive action.

Thanking you.

Yours faithfully,
Santhosh
(Resident, South Main Street)

Examiner's Marking Scheme Breakdown (Total 8 Marks):

Format (Sender & Receiver Address, Date, Subject, Salutation, Subscription): 1.5 Marks
Content (Detailing the peak hours, impact on students/office-goers, requesting additional buses): 2 Marks
Expression (Grammatical accuracy, formal complaining tone, appropriate vocabulary like 'overcrowded', 'footboards'): 1.5 Marks