In India, the Consumer Protection Act (CPA) was
passed in 1986 and it came into force from 1st July 1987.
Following are some of the rights of Consumers:
1.
Right
to Safety: -The consumer should be protected
against goods and services which are hazardous to health. For e.g protection
from defective vehicles, inferior electrical appliances, harmful pesticides.
Etc.
2.
Right
to be informed: -The consumer must be provided
with accurate information about quality, purity, price, quantity and the
standard of the goods and services.
3.
Right
to Choose: -Consumers have the tight to make a
choice from variety of goods and services as per their purchasing power and
preferences.
4.
Right
to be heard: -Consumers have the right to be heard
by manufacturers and dealers about their opinions on production.
5.
Right
to consumer Education: -The consumer must know about
the relevant laws to prevent unfair trade practices and to follow the procedure
while making complaint.
