Respected Sir ,
I bought a Rolex Tudor watch from you on 25th December , 2002. I regret to inform you that it is not working properly . Every day it goes five minutes slow , and on two occasions it completely stopped working ,though it had been wound properly.
I am returning it to you with my servant, along with the bill and the guarantee card . I request you either to thoroughly repair it or to replace it by a new watch .
Yours faithfully ,
X .Y .Z .