FEATURES/CHARACTERISTICS/NATURE OF TOTAL QUALITY MANAGEMENT


FEATURES/CHARACTERISTICS/NATURE OF TOTAL QUALITY MANAGEMENT






Meaning: -The concept of TQM was developed by Dr.W.E. Deming (regarded as the father of TQM) in 1960s in Japan. TQM is strategic approach that focuses on production of best possible product or services through constant innovation and timely action. It places emphasis on prevention of errors rather than on rectification.



Definition: - TQM is a management approach that places emphasis on continuous improvement in quality, in the interest of the organisation and that of its customers”.



The following are some of the features of TQM:



1. Customer Focus: - - TQM Palaces emphasis in meeting the requirement of both the internal as well as the external customer. In order to meet the requirements for the external customer, it is necessary to meet the needs of the internal customer. The initial focus should be on meeting needs of internal customer before an attempt is made to meet the requirements of the external customers.



2. Continuous Process: - TQM is a continuous process. Constant and continuous efforts are made to improve the quality, and to reduce internal costs. Quality improvement helps the organisation to face the challenges of the competitors and to meet the requirements of the customers. TQM is a process which goes on forever, because at no time the quality can be 100% right. There is always a possibility for new and better way of doing things.



3. Defect-free Approach: - TQM place emphasis on the defect-free work most of the time. The defect free approach is phrased in various ways as right first time, working smarter or zero defects.





4. Employees Involvement: - in TQM everyone is involved in the process from the management director to the junior clerk or worker in the organisation. It is not just manufacturing people, but also the accounting, finance, marketing, and even the canteen people are involved in the TQM process.





5. Recognition and Rewards: - Recognition and rewards is an integral part of company’s TQM Programme. Positive reinforcement through recognition and reward is essential to maintain achievement and continuous improvement in quality.





6. Synergy in Team Work: -The Japanese are great believers in synergy (to work together). Engineers, technicians, and workers look upon themselves as equals and communicate easily as they work side by side. They create what professor Okuda has called a ‘synergetic Partnership’.





7. Techniques: - TQM can take place by following various techniques such as quality circle, value engineering, statistical process control, etc. Through such techniques it is possible to improve systems and procedures.



8. System Approach: - TQM is a system approach to managing the business and improving the performance. Without the total commitment on the part of chief executive officer and his senior executives, TQM cannot take off to a good start.

PDF FILE TO YOUR EMAIL IMMEDIATELY

PURCHASE NOTES & PAPER SOLUTION.

@ Rs. 50/- each

SSC ENGLISH BOARD PAPERS.

ENGLISH WRITING SKILL

SCIENCE

ALGEBRA

GEOMETRY

ENGLISH KUMAR BHARA.

HISTORY & POLI.

GEOGRAPHY & ECO.

ICT SOLUTION

ACCOUNTS

OCM NOTES

ECONOMICS NOTES

SECRETARIAL PRACTICE

BUY FROM PLAY STORE

DOWNLOAD OUR APP

HOW TO PURCHASE?



SSC 10TH BOARD PAPERS


ENGLISH

MARCH 2014, OCTOBER 2014, MARCH 2015, JULY 2015, MARCH 2016, JULY 2016.


SCIENCE

MARCH 2014, OCTOBER 2014, MARCH 2015, JULY 2015, MARCH 2016 PART ONE, MARCH 2016 PART TWO, JULY 2016 PART ONE, JULY 2016 PART TWO.


ALGEBRA [HOTS] HIGHER ORDER THINKING SKILL

MARCH 2014, OCTOBER 2014, MARCH 2015, JULY 2015, MARCH 2016, JULY 2016.


GEOMETRY [HOTS] HIGHER ORDER THINKING SKILL

MARCH 2014, OCTOBER 2014, MARCH 2015, JULY 2015, MARCH 2016, JULY 2016.


GENERAL MATHS ALGEBRA

MARCH 2014, OCTOBER 2014, MARCH 2015, JULY 2015, MARCH 2016, JULY 2016.


GENERAL MATHS GEOMETRY

MARCH 2014, OCTOBER 2014, MARCH 2015, JULY 2015, MARCH 2016, JULY 2016.


HISTORY

MARCH 2014, OCTOBER 2014, MARCH 2015, JULY 2015, MARCH 2016, JULY 2016.


GEOGRAPHY [MAP]

MARCH 2014, OCTOBER 2014, MARCH 2015, JULY 2015, MARCH 2016, JULY 2016.


ICT

MARCH 2014, OCTOBER 2014, MARCH 2015, JULY 2015, MARCH 2016, JULY 2016.


HSC 12TH BOARD PAPERS


ENGLISH

MARCH 2014, OCTOBER 2014, MARCH 2015, JULY 2015, MARCH 2016 SET A, MARCH 2016 SET B, MARCH 2016 SET C, MARCH 2016 SET D, JULY 2016.


HINDI

MARCH 2014, OCTOBER 2014, MARCH 2015, JULY 2015, MARCH 2016, JULY 2016.


MARATHI

MARCH 2014, OCTOBER 2014, MARCH 2015, JULY 2015, MARCH 2016, JULY 2016.


ACCOUNTS

MARCH 2014, OCTOBER 2014, MARCH 2015, JULY 2015, MARCH 2016, JULY 2016.


ECONOMICS

MARCH 2014, OCTOBER 2014, MARCH 2015, JULY 2015, MARCH 2016, JULY 2016.


OCM

MARCH 2014, OCTOBER 2014, MARCH 2015, JULY 2015, MARCH 2016, JULY 2016.


S.P.

MARCH 2014, OCTOBER 2014, MARCH 2015, JULY 2015, MARCH 2016, JULY 2016.


MATHS [COMMERCE]

MARCH 2014, OCTOBER 2014, MARCH 2015, JULY 2015, MARCH 2016, JULY 2016.


MATHS [SCIENCE]

MARCH 2013, OCTOBER 2013, MARCH 2014, OCTOBER 2014, MARCH 2015, JULY 2015, MARCH 2016, JULY 2016.


PHYSICS

MARCH 2013, OCTOBER 2013, MARCH 2014, OCTOBER 2014, MARCH 2015, JULY 2015, MARCH 2016, JULY 2016.


CHEMISTRY

MARCH 2013, OCTOBER 2013, MARCH 2014, OCTOBER 2014, MARCH 2015, JULY 2015, MARCH 2016, JULY 2016.


BIOLOGY

MARCH 2013, OCTOBER 2013, MARCH 2014, OCTOBER 2014, MARCH 2015, JULY 2015, MARCH 2016, JULY 2016.





BOARD TIME TABLES 2017


AP Board SSC Time Table 2017

AP Board (BIEAP) Intermediate Time Table 2017

Assam Board HSLC Date Sheet 2017

Assam Board AHSEC HS Date Sheet 2017

Bihar Board Matric Time Table 2017

Bihar Board Intermediate Time Table 2017

CBSE 10th Class Exam Schedule 2017

CBSE 12th Class Exam Schedule 2017

CG Board 10th Schedule 2017

CG Board 12th Schedule 2017

ICSE 10th Time Table 2017

ISE 12th Time Table 2017

Goa Board SSC Time Table 2017 [Expected]

Goa Board HSSC Time Table 2017

Gujarat Board SSC Time Table 2017 [Expected]

Gujarat Board HSC Time Table 2017 [Expected]

Haryana Board 10th Time Table 2017

Haryana Board 12th Time Table 2017

HP Board Matric Date Sheet 2017

HP Board 12th Date Sheet 2017

JAC Matric Time Table 2017

JAC Intermediate Time Table 2017

JKBOSE 10th Exam Scheme 2017

JKBOSE 12th Exam Scheme 2017

Karnataka Board SSLC Exam Routine 2017

Karnataka Board PUC II Exam Routine 2017

Kerala SSLC Exam Schedule 2017 [Expected]

Kerala HSE Exam Schedule 2017 [Expected]

Maharashtra SSC Date Sheet 2017

Maharashtra HSC Date Sheet 2017

Manipur Board HSLC Time Table 2017 [Expected]

Manipur Board Higher Secondary Time Table 2017 [Expected]

Meghalaya Board SSLC Routine 2017

Meghalaya Board HSSLC Routine 2017

Mizoram Board HSLC Schedule 2017 [Expected]

Mizoram Board HSSLC Schedule 2017 [Expected]

MP Board 10th Exam Schedule 2017

MP Board 12th Exam Schedule 2017

Nagaland Board HSLC Date Sheet 2017 [Expected]

Nagaland Board HSSLC Date Sheet 2017 [Expected]

NIOS 10th Time Table 2017 [Expected]

NIOS 12th Time Table 2017 [Expected]

Odisha Board HSC Exam Routine 2017 [Expected]

Odisha CHSE Exam Routine 2017 [Expected]

Punjab Board Matric Time Table 2017

Punjab Board 12th Time Table 2017 [Expected]

Rajasthan Board 10th Class Time Table 2017

Rajasthan Board 12th Class Time Table 2017

TN Board SSLC Exam Routine 2017

TN Board HSC Exam Routine 2017

Tripura Board Madhyamik Routine 2017

Tripura Board Higher Secondary Routine 2017

TS Board SSC Date Sheet 2017

TS Board Inter Date Sheet 2017

UK Board 10th Time Table 2017

UK Board 12th Time Table 2017

UP Board High School Time Table 2017

UP Board Intermediate Time Table 2017

West Bengal Madhyamik Schedule 2017

West Bengal Higher Secondary Schedule 2017